Excited to start working at Market America? Why not? This company offers a wide range of opportunities for both you and your client. Before you get to work though. There are some things you do need to know. There are certain things you never tell your clients unless you want the meeting to go bad.
1) You need to know who you are speaking with about your tech products at all times. You also need to know how to pronounce their name. Your client will be very disillusioned when you start thinking of them as just another account and not a person.
2) You need to be very specific about how much each of your products cost. Every time you quote a range, your client is going to see the low number.
One of your tech products might cost between $500-700. Your client will hear the first number while you stand with the higher number. It is dishonest and nontransparent. You need to have complete transparency when you work with Market America.
3) There are going to be times when you cannot offer the solution your client is looking for. There are going to be some tech products that Market America does not make available to their clients. You cannot use the word “but” when expressing a point. Your client interprets the “but” as your failure to put forth the effort. You need to come up with some kind of solution and use the right words.
4) You need to prepare yourself for every client you talk to. You need to know what they do and how your products can help make a difference. You will sound unprofessional and unprepared by asking the client these questions. You need to go in there knowing what your client needs and how you are going to sell it to them.
5) Some clients need extra care. This is when it helps to have the rest of the team at Market America help you out. Do not refer to the rest of your team as the “B Team.” That makes it sound like you are superior to them. Everyone at the company is the same. You need to give them that professional courtesy.
You are a reflection of what the company stands for. Your client sees that reflection when they sit down and talk to you.